Initial situation

Residents raised concerns about defects in finishes and lighting and the condition of stairwells and common property in an apartment building.

What needed to be documented

  • the nature and location of defects or damage;
  • which documents and source materials support the client's position;
  • how the results can be used in a formal claim, negotiations or court;
  • what further scope of work or remedial measures can be discussed.

Practical outcome

The case study shows how to document collective concerns about common building property in technically sound terms.

This case study format shows a practical model of a construction expert's work rather than an abstract service: inspection, organisation of defects, preparation of written material and assistance in developing a position in the dispute.